What happens if I want to return an item?
If you need to return an item, please email us at Cindy.Jiao@brandinc.com to organise this.
Please ensure you read our Returns Policy below before contacting us.
We do not accept returns of products which are not wanted or because you have changed your mind. Please choose your products carefully.
In relation to products purchased by you from the Mardi Gras Shop website, we are not responsible for compliance by a manufacturer of a product with any manufacturer's guarantee or warranty.
You or a Recipient may return or seek a refund for a product that has been purchased from the Mardi Gras Shop and is not subject to a manufacturer's guarantee or warranty if:
You or a Recipient may seek a refund on a service that has been purchased from the Mardi Gras Shop if:
If you or a Recipient are eligible for a return of a product under these Payment Terms:
Please note that refunds or replacements will not be available for products that are returned and are found not to be damaged, faulty or unmerchantable or otherwise within a manufacturer's guarantee or warranty.
What countries does your online store serve?
Mardi Gras Shop ships internationally. Australian orders are shipped by Australia Post. International orders are shipped parcel post, quotes given at checkout.
Do you ship to PO Boxes?
Yes we do, however, due to the nature of PO box deliveries, we will not be able to provide you with a signature on delivery if you choose to have your order shipped to a PO Box.
What is the Free Pick-up (Ultimo, Sydney)?
Suite 305, 22-36 Mountain Street,
Ultimo, NSW 2007, Australia
Our hours are 10am - 4pm Monday to Friday
What happens after I place my order?
How can I check the status of my order?
You can check the status of your order anytime by visiting the Order Status page. You will need the order number from your Order Confirmation email.
How can I track my shipment?
You can get tracking information by visiting the Order Status page.
How can I ask questions about ordering?
If you can't find an answer to your question here, then please contact us at Cindy.Jiao@brandinc.com. Our customer service representatives will get you a swift reply with helpful answers.