Shipping & Returns

What happens if I want to return an item?
If you need to return an item, please email us at beck.hall@brandinc.com to organise this. 

Please ensure you read our Returns Policy below before contacting us.

Mardi Gras Shop Returns Policy

We do not accept returns of products which are not wanted or because you have changed your mind. Please choose your products carefully.

In relation to products purchased by you from the Mardi Gras Shop website, we are not responsible for compliance by a manufacturer of a product with any manufacturer's guarantee or warranty.

You or a Recipient may return or seek a refund for a product that has been purchased from the Mardi Gras Shop and is not subject to a manufacturer's guarantee or warranty if:

1. it is damaged or faulty upon receipt of delivery to you;
2. there is a fault in the product which is evident within 14 days (other than faults due to intentional or malicious damage or clear misuse of the product); or
3. we reasonably agree that the product is not of merchantable quality.

You or a Recipient may seek a refund on a service that has been purchased from the Mardi Gras Shop if:

1. it is not in accordance with the description for the service;
2. it was not available as advertised; or
3. we reasonably agree that a refund is suitable in the circumstances.

If you or a Recipient are eligible for a return of a product under these Payment Terms:

1. except where required by law, you or the Recipient must return product within 14 days of receipt of the product together with a completed form providing details and certifying that the product was damaged, faulty or unmerchantable at the time of, or within 14 days of, receipt.
2. upon return of the product, we will refund the original product price to the credit card holder pursuant to which the purchase was made including any delivery fees paid at the time of purchase and any reasonable amount paid by you to return the product. Alternatively, if you request a replacement, we may in our discretion provide you with a replacement. If we do this, we will despatch the replacement item to you or, where applicable, a Recipient (subject to availability) at our cost. Any replacements will be provided only after we receive the product.
3. please ensure an appropriate proof of return is kept whether the products are returned via an Australian Post Office or any delivery service. If the returned products goes missing in transit to us, it will be deemed that the products have not been returned. It is your responsibility to ensure the products are adequately packaged to ensure that they are not damaged during return transit.

Please note that refunds or replacements will not be available for products that are returned and are found not to be damaged, faulty or unmerchantable or otherwise within a manufacturer's guarantee or warranty. 

SHIPPING

What countries does your online store serve?
Mardi Gras Shop ships internationally. Australian orders are shipped by Australia Post. International orders are shipped parcel post, quotes given at checkout.

Do you ship to PO Boxes?
Yes we do, however, due to the nature of PO box deliveries, we will not be able to provide you with a signature on delivery if you choose to have your order shipped to a PO Box.

What is the Free Pick-up (Ultimo, Sydney)?

Brandinc Australia
Suite 305, 22-36 Mountain Street,
Ultimo, NSW 2007, Australia
Our hours are 10am - 4pm Monday to Friday

What happens after I place my order?

1. Upon placing your order you will receive an email confirmation.
2. One of our customer service representatives reviews your order to make sure your information is correct and that all the items you've requested are available for immediate shipment.
3. Mardi Gras Shop shipping department packs your items and ships them.
4. You can check the status of your order anytime by visiting the Order Status page

How can I check the status of my order?
You can check the status of your order anytime by visiting the Order Status page. You will need the order number from your Order Confirmation email.

How can I track my shipment?
You can get tracking information by visiting the Order Status page.

How can I ask questions about ordering?
If you can't find an answer to your question here, then please contact us at beck.hall@brandinc.com. Our customer service representatives will get you a swift reply with helpful answers.