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FAQs

What countries does your online store serve?
Mardi Gras Shop ships worldwide.

What payment types do you accept?
We accept payment by credit card and EFT only. No Cash on Delivery (COD) or alternate payment methods are available. If you don't have a credit card, remember that any Debit Card or ATM card with the Visa or MasterCard logo is also valid.

How does payments appear on my bank statement?
All charges for purchases through the Mardi Gras Shop will be list as “BRANDINC LLC”. Brandinc is the exclusive licensed partner of the Sydney Gay and Lesbian Mardi Gras

Do you charge GST?
During checkout we will display an estimated sales tax. The sales tax charged to your credit card will be calculated when your order ships, and will be displayed on the invoice included with your shipment.

I'm a Mardi Gras member, do I need to create a new account?
The Mardi Gras shop uses a different system to the Mardi Gras website. As such, you will need to create a Mardi Gras shop account when making purchases. This account and your Mardi Gras member account are not linked in any way.

Do you ship to PO boxes?
No, due to 'Signature on Delivery' requirements we are unable to ship to PO Boxes.

Where can I pick up my order if I select the "Free Pick-up (Ultimo, Sydney)" shipping option?
Brandinc Australia Suite 408, 22-36 Mountain Street, Ultimo, NSW 2007, Australia. Our hours are 10am - 4pm Monday to Friday

What happens after I place my order?

  1. Upon placing your order you will receive an email confirmation.
  2. One of our customer service representatives reviews your order to make sure your information is correct and that all the items you've requested are available for immediate shipment.
  3. Mardi Gras Shop shipping department packs your items and ships them.
  4. You can check the status of your order anytime by visiting the Order Status page

How can I check the status of my order?
You can check the status of your order anytime by visiting the Order Status page. You will need the order number from your Order Confirmation email.

How can I track my shipment?
You can get tracking information by visiting the Order Status page.

What happens if I want to return an item?
If you need to return an item please email us at Cindy.Jiao@brandinc.com to organise this. Please ensure you read the Returns Policies below before contacting us.

Mardi Gras Shop returns policy
We do not accept returns of products which are not wanted or because you have changed your mind. Please choose your products carefully.

In relation to products purchased by you from the Mardi Gras Shop website, we are not responsible for compliance by a manufacturer of a product with any manufacturer's guarantee or warranty.

You or a Recipient may return or seek a refund for a product that has been purchased from the Mardi Gras Shop and is not subject to a manufacturer's guarantee or warranty if:

  1. it is damaged or faulty upon receipt of delivery to you;
  2. there is a fault in the product which is evident within 14 days (other than faults due to intentional or malicious damage or clear misuse of the product); or
  3. we reasonably agree that the product is not of merchantable quality.

You or a Recipient may seek a refund on a service that has been purchased from the Mardi Gras Shop if:

  1. it is not in accordance with the description for the service;
  2. it was not available as advertised; or
  3. we reasonably agree that a refund is suitable in the circumstances.

If you or a Recipient are eligible for a return of a product under these Payment Terms:

  1. except where required by law, you or the Recipient must return product within 14 days of receipt of the product together with a completed form providing details and certifying that the product was damaged, faulty or unmerchantable at the time of, or within 14 days of, receipt.
  2. upon return of the product, we will refund the original product price to the credit card holder pursuant to which the purchase was made including any delivery fees paid at the time of purchase and any reasonable amount paid by you to return the product. Alternatively, if you request a replacement, we may in our discretion provide you with a replacement. If we do this, we will despatch the replacement item to you or, where applicable, a Recipient (subject to availability) at our cost. Any replacements will be provided only after we receive the product.
  3. please ensure an appropriate proof of return is kept whether the products are returned via an Australian Post Office or any delivery service. If the returned products goes missing in transit to us, it will be deemed that the products have not been returned. It is your responsibility to ensure the products are adequately packaged to ensure that they are not damaged during return transit.

Please note that refunds or replacements will not be available for products that are returned and are found not to be damaged, faulty or unmerchantable or otherwise within a manufacturer's guarantee or warranty.

What happens if an item is backordered?
Mardi Gras Shop does everything possible to ensure that our products are in-stock and ready-to-ship. However, sometimes demand outpaces supply and we fall short. In these rare circumstances we will notify you by email that an item in your order is backordered. The backordered item will ship as soon as it becomes available. Since we are also the factory, we make sure that backordered items are promptly replenished. Typically, the delay will be no more than 2-3 weeks.

How can I ask questions about ordering?
If you can't find an answer to your question here, then please contact us at Cindy.Jiao@brandinc.com. Our customer service representatives will get you a swift reply with helpful answers.

How can I ask a question about your products?
If you can't find an answer to your question here, then please contact Cindy.Jiao@brandinc.com. Our customer service representatives will get you a swift reply with helpful answers.